At ZivRa Hair Industries, we take pride in delivering high-quality hair extensions and related products to customers worldwide. Our shipping policy outlines important details regarding order processing, delivery timelines, and shipping charges.
1. Order Processing
- All orders are processed within 1-3 business days after payment confirmation.
- Customised or bulk orders may require additional processing time (we will notify you in advance).
- Orders are not shipped or delivered on Sundays or public holidays.
2. Shipping Methods & Delivery Time
We ship both domestically (within India) and internationally using trusted courier partners such as DHL, FedEx, UPS, and India Post.
- Domestic Shipping (India): 3-7 business days
- International Shipping: 7-15 business days (depending on destination & customs clearance)
Note: Delivery timelines may vary due to customs delays, unforeseen circumstances, or high-demand periods.
3. Shipping Charges
- Domestic Orders (India): Flat rate or free shipping may apply to selected orders.
- International Orders: Charges are calculated based on weight, volume, and destination. Shipping fees will be displayed at checkout before payment.
4. Customs, Duties & Taxes
- For international shipments, customers are responsible for any customs duties, import taxes, or local charges applicable in their country.
- ZivRa Hair Industries is not liable for delays caused by customs procedures.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email/WhatsApp to monitor the shipment status.
6. Damaged, Lost, or Delayed Shipments
- We ensure secure packaging to avoid damage. In case your package arrives damaged, please contact us within 48 hours of delivery with photos.
- If your shipment is delayed or lost in transit, we will assist you in coordinating with the courier service.
7. Bulk & Wholesale Orders
For large/bulk orders, shipping arrangements can be customised based on air cargo, sea freight, or express courier services. Please contact our logistics team for tailored solutions.